DELIVERY & RETURNS

Dispatch Time

We aim to get your order to you within 3-5 working days, dependant on stock.
We will let you know if it will be any longer when you place your order. 
For personalised prints the delivery time is up to 7 working days.

Postage Time

Once your order has been dispatched, please allow the following time for postage:
UK - 1-2 working days
Ireland - 5 working days
Europe - 5 working days
Rest of the World - 1-2 weeks
If it’s urgent, please call or email the studio and we will do our best to meet your requirements.

Postage Rates

Purchases under £5.00
Standard UK Shipping - £1.50
Tracked UK Shipping - £3.00
Ireland Standard Shipping - £2.80
Ireland Tracked Shipping - £12.00
Europe Standard Shipping - £3.00
Europe Tracked Shipping - £12.00
Rest of World (Outside of Europe) Standard Shipping - £6.00
Rest of World (Outside of Europe) Tracked Shipping - £12.00
Purchases under £25.00 
Standard UK Shipping - £2.50
Tracked UK Shipping - £4.50
Ireland Standard Shipping - £5.00
Ireland Tracked Shipping - £12.00
Europe Standard Shipping - £5.00
Europe Tracked Shipping - £12.00
Rest of World (Outside of Europe) Standard Shipping - £7.00
Rest of World (Outside of Europe) Tracked Shipping - £14.00
Standard Shipping Over £25.00
Standard UK Shipping - Free (2nd Class Postage)
Tracked UK Shipping - £6.00
Ireland Standard Shipping - £7.00
Ireland Standard Shipping - £13.00
Europe Standard Shipping - £7.00
Europe Tracked Shipping - £14.00
Rest of World (Outside of Europe) Standard Shipping - £8.00
Rest of World (Outside of Europe) Tracked Shipping - £16.00

 

**Our orders are usually posted via Royal Mail, however if your order is large in size then we may use a courier service if that best suits the needs and will get it to you sooner.

If tracking is requested and paid for, then we will email you tracking information when it is dispatched. Please note, orders that qualify for free postage will not be send tracked unless trackable postage is paid for (you can select this at the checkout).

When ordering, please check the address on your confirmation email is correct. We cannot accept any responsibility for delivery if the incorrect address is provided. If you notice a mistake on your order, please get in touch with the studio immediately, quoting your order number, the incorrect address and where you would like the order shipping. Providing that it has not yet already been dispatched, we will be able to make the necessary changes. 

All deliveries outside the eu may be subject to local imports and duties and may be affected by customs and excise delays. Please note that Maddy Sargent Studio cannot be liable for any import duties and taxes that may be imposed.**

 

RETURNS

At Maddy Sargent Studio we work hard to make original, high quality, beautiful products. For any reason you're not happy with your order when it arrives, please get in touch with us via the contact page within 10 days of receiving your package.
We will advise you on how to return the item(s) for either an exchange or refund. Items must be returned in saleable condition within the packaging they arrived in.

 

Thankyou!